Privacy Policy

1. Introduction

Aokwell ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our educational consultation services.

This website provides educational information about natural components and lifestyle wellness. We do not provide medical services or advice.

2. Information We Collect

2.1 Personal Information

When you submit a consultation request or contact us, we may collect:

• Name
• Email address
• Phone number
• Information about your interests in natural wellness
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect to:

• Respond to consultation requests and inquiries
• Schedule and conduct educational consultations
• Communicate with you about our services
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

• Consent: When you provide explicit consent (e.g., submitting a consultation request)
• Legitimate Interests: To operate and improve our educational services
• Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our website and provide services (e.g., hosting providers, email services)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for detailed information about the cookies we use and how to manage them.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Consultation requests and communications: 3 years
• Website analytics data: 26 months
• Cookie consent records: 12 months

9. Your Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at [email protected].

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Aokwell
Tsimiski 88, 546 22 Thessaloniki, Greece
Email: [email protected]
Phone: +30 23 1094 6321